Tenants Don’t Talk To You Because They Fear Retribution

Seth Godin posted an interesting thought piece on professionalism called "Retribution" that talks about the difference between reacting and responding. Retribution is when you react by punishing someone for a wrong or criminal act. An example of a wrongful act might be a tenant not paying their rent or breaking something at your property. Your punishment might be to NOT fix a cracked window or help them get rid of an ant problem. After all, they didn't pay their rent. They deserve it! "T...
More