Seth Godin posted an interesting thought piece on professionalism called "Retribution" that talks about the difference between reacting and responding. Retribution is when you react by punishing someone for a wrong or criminal act. An example of a wrongful act might be a tenant not paying their rent or breaking something at your property. Your punishment might be to NOT fix a cracked window or help them get rid of an ant problem. After all, they didn't pay their rent. They deserve it! "T...